If you find that your measurements were slightly off, do not fret! We will work with you to find the best solution.
If your window treatment is too wide, we may be able to cut it down in width to the proper size. If it cannot be cut down, or it’s a different issue, such as the product is not wide enough or the length is incorrect – we will allow you to purchase a new product in the correct dimensions at 50% off. In the case of a mismeasurement, you can re-order a new blind for 50% off for 30 days after the after the order delivery or installation. If you are re-ordering at 50% off, you must return the original window treatment purchased to us.
What if THE Ashland Blinds rep measures incorrectly or installs wrong?
We stand behind every one of our professionals. In the unlikely event that your measurements are incorrect, we will replace the product at no extra charge. If they make an installation error, we will reinstall at no extra charge.
What if I do not like what I ordered?
If you receive something that you do not like, we will work with you to rectify the issue. For starters, in the unlikely event there is something wrong with the production of your window treatment, we will immediately remake or repair the product to your liking. If you simply feel you selected the wrong product or fabric, we will allow you to purchase a new product to your liking at 50% off. If you do not like what you ordered, you can re-order new blinds for 50% off for 30 days after the order delivery or installation. If you are re-ordering at 50% off, you must return the original window treatment purchased to us.
Bottom line, it is our mission to satisfy each, and every, customer and we will do whatever is necessary to accomplish that goal.
What if my Window treatment breaks?
All of our blinds are constructed from the finest materials and components available. Under normal use, your blind should operate hassle-free for many years. In the unlikely event that your blind stops functioning correctly, just let us know and we’ll help you get it fixed.
- A down payment of 60% of the order total is required at the time of placing the order, with the balance due at install or delivery.
- No returns or exchanges on any order due to the custom nature of each blind.
- Due to unforeseen events, quoted lead times may vary.
- In the rare event an order arrives damaged, please save all packaging material and document the damage so we may assist in resolving the shipping issue.